Turflands Trade gives you the ability to order turf at any time for the same price you'd pay over a trade counter. Next day delivery available.
100quid down, no turf and no responsibility claimed
emmalu, 02 April 2009
We ordered turf from Turfland (www.turfonline.co.uk) and were sorely disappointed. After promising delivery between 8am and 2pm, our gardener waited in all day, but heard nothing. On calling the company, my husband was redirected to subcontractors in Liverpool and London and kept having to repeat the story. Turned out that the lorry driver didn't like the diversion signs, failed to call us for a redirection when we offered, so simply knocked off for the day. We still had to pay our gardener for a wasted day, so even though our turf money was refunded (after several other phone calls and emails), we were still £100 out of pocket, with the usual passing-the-buck scenario of blaming the subcontractor given to us by Turfland (AKA turfonline.co.uk). Disappointing and unnecessary. Customer satisfaction definitely not guaranteed!
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